What is SVFF Unlimited?
SVFF Unlimited is your all-access pass to every learning resource on the SVFF platform. With a single membership, you unlock the entire course library — no hidden fees, no per-course charges, and no expiry date. Once you join, the content is yours for life.
Whether you are just starting your Vietnamese journey or polishing advanced conversation skills, Unlimited gives you everything you need in one place.
What's Included?
| Resource | Details |
|---|---|
| 100+ Courses | Textbook courses, video courses, and mixed-format courses from Level 00 (absolute beginner) to Level 05 (advanced) |
| 5,000+ Activities | Vocabulary drills, grammar exercises, reading comprehension, listening practice, pronunciation quizzes, and games |
| E-Textbooks | Full digital textbooks you can study on any device — phone, tablet, or laptop |
| Podcast Library | Vietnamese listening practice with real conversations, stories, and interviews at every level |
| Video Courses | Structured video lessons with Southern Vietnamese pronunciation, subtitles, and follow-along activities |
| AI Tutor | 24/7 AI assistant that answers your Vietnamese questions, checks your sentences, and explains grammar |
How to Navigate the Member Hub
After logging in, your Member Hub is the starting point for everything. Here's where to find each section:
- My Courses — view courses you're currently enrolled in and pick up where you left off
- Course Library — browse and enrol in any course from the full catalogue at svff.online/courses
- Progress Dashboard — see your completion percentages, streaks, and activity history
- AI Tutor — open the AI assistant at svff.online/ai-tutor for instant help
- Community — connect with other learners, share tips, and ask questions
How to Start Learning
New to SVFF? Follow these three steps:
- Pick your level. Not sure? Start with Level 00 or Level 01 — they assume zero prior knowledge.
- Enrol in a course. Open the Course Library, choose a course, and click Enrol. It's instant and free for Unlimited members.
- Work through units in order. Each course is organised into units, and each unit contains lessons and activities. Complete them sequentially for the best results.
Lifetime Access Benefits
Unlike subscription services that stop working when you stop paying, SVFF Unlimited is a one-time purchase with lifetime access. That means:
- No monthly or annual renewals
- All future courses and content updates are included at no extra cost
- Your progress and notes are saved forever
- You can learn at your own pace without deadline pressure
If you ever have questions about your membership, visit the Help Center or email us at info@svff.online.
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We're Here to Help
Whether you have a question about your account, need help with a course, or just want to say hello — we'd love to hear from you. The SVFF team is small but dedicated, and we personally read and reply to every message.
Email Us Directly
The fastest way to reach us is by email:
info@svff.online
You can write in English or Vietnamese — we reply in whichever language you prefer.
Use the Help Center
Before sending an email, check the Help Center — your question might already be answered. The Help Center contains articles on:
- Account setup and login issues
- Course enrolment and navigation
- Payment and billing questions
- How to use specific features (AI Tutor, Notes, Progress Tracking)
- Booking 1-on-1 lessons with teachers
You can search articles by keyword or browse by category.
What to Include in Your Message
To help us resolve your issue as quickly as possible, please include:
- Your registered email address — so we can look up your account
- A clear description of the issue — what happened, what you expected, and what you see instead
- Screenshots if possible — a picture often saves several rounds of back-and-forth
- The device and browser you're using — e.g. "iPhone 15, Safari" or "Windows laptop, Chrome"
Expected Response Times
| Type of Enquiry | Typical Response Time |
|---|---|
| General questions | Within 24 hours |
| Technical issues / bugs | Within 24 hours |
| Payment or billing | Within 24 hours |
| Partnership or business enquiries | Within 48 hours |
We aim to reply within 24 hours on weekdays. During weekends and Vietnamese public holidays, responses may take up to 48 hours.
Social Media
You can also follow SVFF on social media for updates, tips, and community content. However, for account-specific questions, email is always the best channel.
A Quick Note on Spam Filters
If you don't receive a reply within 48 hours, please check your spam or junk folder. Replies come from info@svff.online. Adding this address to your contacts helps ensure our emails land in your inbox.
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