How to Report Errors & Give Feedback

How to Report Errors & Give Feedback

Found a mistake? Have a suggestion? Your feedback helps us make SVFF Online better for everyone. Here is how to report issues.

Using the Report Button

1. On any page where you notice a problem, look for the Report button.
2. Click it to open the report form.
3. Select a category for your report:

4. Write a clear description of the issue.
5. Attach a screenshot if possible (this helps us find the problem faster).
6. Click Submit.

✅ Result: Your report is sent to the SVFF team. We will review and fix it.

Writing a Good Report

The more detail you give, the faster we can fix the problem. Here are examples:

Good report:

• "Unit 5, Question 3: Answer B says 'went' but it should be 'gone'."
• "The audio button on Unit 8 Vocabulary does not play any sound. I tried on Chrome and Safari."
• "The instructions for Exercise 4 say 'choose two answers' but only one can be selected."

Bad report:

• "It's wrong." (What is wrong? Where?)
• "Doesn't work." (What does not work?)
• "Fix this." (Fix what?)

💡 Tip: Always mention the unit number, section, and question number when reporting content errors. This saves everyone time.

Tracking Your Reports

After you submit a report, you can track its status:

⚠️ Important: If your issue is urgent (for example, you cannot access your lesson), email support@svff.online directly for faster help.

Thank you for helping us improve SVFF Online. Every report makes the platform better for all students!