Contact SVFF: Get Help with Your Vietnamese Studies

We're Here to Help

Whether you have a question about your account, need help with a course, or just want to say hello — we'd love to hear from you. The SVFF team is small but dedicated, and we personally read and reply to every message.

Email Us Directly

The fastest way to reach us is by email:

info@svff.online

You can write in English or Vietnamese — we reply in whichever language you prefer.

Use the Help Center

Before sending an email, check the Help Center — your question might already be answered. The Help Center contains articles on:

• Account setup and login issues
• Course enrolment and navigation
• Payment and billing questions
• How to use specific features (AI Tutor, Notes, Progress Tracking)
• Booking 1-on-1 lessons with teachers

You can search articles by keyword or browse by category.

What to Include in Your Message

To help us resolve your issue as quickly as possible, please include:

1. Your registered email address — so we can look up your account
2. A clear description of the issue — what happened, what you expected, and what you see instead
3. Screenshots if possible — a picture often saves several rounds of back-and-forth
4. The device and browser you're using — e.g. "iPhone 15, Safari" or "Windows laptop, Chrome"

Expected Response Times

We aim to reply within 24 hours on weekdays. During weekends and Vietnamese public holidays, responses may take up to 48 hours.

Social Media

You can also follow SVFF on social media for updates, tips, and community content. However, for account-specific questions, email is always the best channel.

A Quick Note on Spam Filters

If you don't receive a reply within 48 hours, please check your spam or junk folder. Replies come from info@svff.online. Adding this address to your contacts helps ensure our emails land in your inbox.