Credits, Wallet & Payments — How Billing Works

Understanding SVFF Credits

SVFF uses a credit system for lessons and premium features. Credits are like a prepaid balance — you buy them in advance and use them for bookings, AI features, and premium content.

How to Buy Credits

1. Go to svff.online/pricing
2. Choose a credit package:
   • 50 credits — $4.99
   • 200 credits — $14.99 (best for regular students)
   • 500 credits — $29.99 (best value)
3. Complete payment via PayPal or card
4. Credits are added to your wallet instantly

What Uses Credits?

• 1-on-1 lessons — the main use of credits
• AI Tutor messages — each message costs a small amount of credits
• Premium courses — some advanced courses require purchase

Checking Your Balance

Your credit balance is shown:

• On your Dashboard (top area)
• In the Wallet page — svff.online/coins

The wallet page shows your complete transaction history — every credit earned or spent.

Coins & Rewards

In addition to purchased credits, you can earn coins through learning activities:

• Completing lessons
• Finishing challenges
• Maintaining daily streaks
• Participating in community activities

Mobile App Pricing

If you purchase credits through the SVFF mobile app (iOS/Android), prices may differ slightly due to app store fees. We recommend purchasing through the website for the best prices.

Need Help with Payments?

If you have any issues with payments or credits, submit a support ticket and we'll help you within 24 hours.

Note: Learn Vietnamese With SVFF (svff.online and the SVFF Online apps) is owned and operated by SVFF LLC, a company registered in the United States. Payments for SVFF services are received by SVFF LLC, so card and online payments may appear as "SVFF LLC" on your bank or card statement.